Voluntary Guidelines for Consumer Confidence in Online Financial Services

Voluntary Guidelines for Consumer Confidence in Online Financial Services This white paper discusses some actions financial institutions can take to make consumers more comfortable with online banking: · Put consumer education about security and fraud prevention in a prominent place on your institution’s website home page.

· Establish a single point of contact within your institution for serving any customers with fraud, security or identity theft issues.

· Strongly encourage the move to “online” financial services—even if only to monitor accounts on a frequent and regular basis.




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