The steps an organization takes to inform, engage and safeguard their stakeholders during a cyber incident significantly impacts a successful business recovery and long term brand reputation. The stakes are rising for victim organizations from threat actors employing nontechnical offensive techniques using the public domain—magnifying awareness of the incident and engaging more stakeholders. This approach helps adversaries achieve their mission by increasing reputational risk and applying more pressure upon the victim organization.
Mandiant offers crisis communication services for before, during and after an incident—including multifaceted extortion and ransomware attacks. We deliver program assessments and customized plans that improve crisis communication processes and actions surrounding the non-technical, strategic response elements of a cyber attack.