The direct link between firstline workers and business results hasn’t gone unnoticed. A recent survey by Harvard Business Review Analytic Services of 600 global executives found 88% of the respondents asserting that digital transformation has increased the need to equip firstline workers with digital tools.
Download this Harvard Business Review eBook to gain insights from decision makers on key topics such as:
- The business drivers for creating more digital connectedness and empowerment
- Barriers to digitally enabling firstline workers at your organization
- Technology investments that organizations are focusing on in the next two years