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The Fraudster's Journey - Fraud in the IVR

Pindrop • October 2, 2020  
The Fraudster's Journey - Fraud in the IVR

In more than 60% of fraud cases, bad actors used a contact center -- frequently an IVR -- for pre-crime research. It's like casing a bank before a robbery -- only much easier.

View this guide to learn about how to catch and stop fraudsters in their tracks.

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Contact Center IVR Fraud Mitigation: A Comprehensive Tool Kit for Fighting Fraud in 2020 and Beyond
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