Fraud In The Contact Center And Digital Channels - Strategies For Balancing Detection And Prevention With CX
While organizations have taken countless measures to strengthen the security of their online resources, criminals have begun to eye a far more appealing and lucrative target: the contact center. It's what Gartner calls "an epicenter of vulnerability."
From hard-dollar losses and added overhead to combat the problem - to loss of customers' trust, the rising tide of fraud represents unacceptably high business and financial risks that forward-thinking organizations must address immediately.
Download this white paper to understand the challenges that organizations face across voice and digital engagement channels along with the value of biometrics in disrupting criminals / reducing effort for legitimate customers.