The Death of Knowledge-Based Authentication As We Know It

The Death of Knowledge-Based Authentication As We Know It According to a June 2011 report from the FFIEC: "institutions should no longer consider such basic challenge questions [like mother's maiden name], as a primary control, to be an effective risk mitigation technique." Regulatory bodies recognize the gaps in using Knowledge-based Authentication, or "KBA," as a primary authentication tool and are starting to crack down, calling for less invasive forms of authentication. KBA is costly and time-intensive - unacceptable in an industry where seconds count for average handle time (AHT.) Plus, it frustrates customers and fails to prevent fraud.

This whitepaper will discuss why KBA is broken and how new approaches to automatic caller authentication can improve customer satisfaction and your bottom line.

Download this whitepaper to:

  • Learn how much you can save in annual operating expenses by shaving 30 seconds off every agent call and eliminating 25% of agent-handled calls (we'll prove to you it's millions of dollars...)
  • Understand how to improve the customer experience and your bottom line, while also protecting customers' money and personal information
  • Get more information on TrustID's automatic caller authentication solution, which is 25X more effective than KBA at stopping identity fraud

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