Multi-factor & Risk-based Authentication , Next-Generation Technologies & Secure Development

Reduce Call-Center Fraud - and Costs - While Improving Customer Satisfaction

Presented by TRUSTID 60 Minutes

Incidents of call-center fraud are up, and knowledge-based-authentication has become the weakest link in customer phone interfaces. What are leading financial institutions doing to reduce the expense and incidents of call-center fraud, as well as improve customer satisfaction?

Why many current authentication solutions are ineffective today;
How to automate authentication in ways that satisfy customers;
How to dramatically reduced operational expenses.

Background

Executives in charge of call centers with multi-million or -billion dollar budgets are under constant pressure to reduce costs. Concurrently, customers are subjected to increasingly frustrating and costly authentication protocol.

How can these executives give customers the best possible service while controlling costs and preventing fraud?

New insights from Aite Group, an independent research and advisory firm, offer perspective on:

The hidden, substantial costs of current caller authentication protocol;
How modern call centers can securely provide more services through their IVR systems;
What new front-end technology analyzes and authenticates incoming customer calls automatically.

Based on 32 interviews with executives at 21 of the 40 largest U.S. financial institutions during 2013, this webinar, sponsored by TRUSTID, addresses the key challenges of modern call center executives.

Webinar attendees will gain access to Aite Group's new white paper, and have exclusive access to the recording for two weeks.