Although FFIEC Guidelines were put in place last year to help Financial Institutions secure the online channel, fraudsters have not given up. In fact, they are migrating to channels that aren't as well protected - such as telephone banking. With cross-channel fraud becoming a growing concern, and FFIEC Guidelines being extended to telephone banking, many institutions are looking for solutions to protect their institution, brand, and customers across ALL channels, without raising costs and inconveniencing customers.
Nuance, the leader in speech technology, and RSA, the leader in security solutions, join forces to discuss how voice biometric technology can be used as an effective tool in using authentication to protect your institution from phone banking fraudsters.
Dan Faulkner, Director of Product Marketing at Nuance, will join Chuck Buffum, Senior Evangelist for Phone Authentication at RSA in this timely and topical presentation. Join us on June 13th to learn from these industry experts:
- The current state of authentication in call centers;
- The implications of the FFIEC Guidance on call centers;
- Voice biometric technology and it's role in caller authentication;
- Multi-factor risk-based authentication for financial institutions.
If you are a call center and IVR risk/fraud manager or compliance officer for a financial institution, or involved in cross-channel security, then this webinar is for you!