Access Management , COVID-19 , Governance & Risk Management

Using the 'Zero Trust' Model for Remote Workforce Security

Practitioners Discuss the Essential Elements of This Approach
Using the 'Zero Trust' Model for Remote Workforce Security

The massive shift to remote working as a result of the COVID-19 pandemic is escalating the use of mobile devices, cloud-based applications and edge computing. As a result, more organizations are adopting the “zero trust” model, which emphasizes advanced authentication of those accessing systems and data.

See Also: Securing Hybrid Infrastructures

Essential elements of a zero trust approach are implementing proper access controls, monitoring user behavior and creating appropriate data governance policies.

Unfortunately, however, most access controls were not designed for a remote workforce, says Bharat Panchal, chief risk officer-India, Middle East and Africa at FIS Global, a U.S.-based financial services organization. “Two months back, no one was ready for a huge workforce working remotely. To be honest, we in the security community never thought of aspects like design of access controls,” he says. “This is where the zero trust model assumes significance for the security community.”

Christopher Frenz, CISO at Interfaith Medical Center in New York, says the hospital began investigating the zero trust model back in 2015, when there was a spike in

This graphic shows steps in the zero trust approach. (Source: Ekran System)

An essential component of the zero trust model is verifying devices from where data is getting accessed using technologies such as CASB and Web DLP.

“If an employee is accessing my database through a personal device, the zero trust approach helps me check the device security posture,” Khanna says. “Only after these verifications is the device allowed to access the database.”

Gary Hayslip, director of information security at SoftBank Investment Advisers in California, says the zero trust approach fits his company’s 100% cloud approach.

“For us it was all about having a proper control over access. We wanted to have a control and know about who is accessing what kind of data,” Hayslip says. “Now, whether workers are travelling or at home, we know the device, we know the user, we know the geo location and we know what data the user accessed.”

When building a zero trust framework, Panchal says, it’s critical to “capture every physical and digital footprint of the users' access to the enterprise applications and services using AI on top of every log to understand the user behavior in the system and grant access accordingly.

Building Policy Framework

Once access controls are defined, it is important to build policies to implement them.

Ritesh Mishra, global head IT infrastructure and security at Dr. Reddy’s Laboratories, a Hyderabad, India-based global pharmaceutical company, is leveraging the zero trust model to help manage remote working for 7,900 employees in several countries.

“In order to define policies one needs to begin the process by assessing users - the kind of devices they are using, what data they are accessing and from what location,” Mishra says. “After this, we need to decide on the policies that need to be applied. For instance, we created a framework, and then decided on how we need to build zero trust,” explains Mishra.

Some security practitioners suggest companies need to move away from the practice of granting access based primarily on job titles. “We need to have very strong policies on who is accessing what data. People need to be given access based on their need - and not based on their designation,” Khanna says.

For instance, those who are department heads are often give the highest level of access, even if that’s not necessary or appropriate.

“I have seen multiple instances where a senior person has been marked on emails containing very sensitive data, without giving a thought on whether or not that data is required by the person,” Khanna says.

Another important aspect for a successful implementation of zero trust is to know where data resides. Frenz says a lack of good data governance is one of the biggest roadblocks for a successful zero trust plan.

“Since data resides everywhere these days, it is a big task to identify where data is, who is using it then accordingly define policies around it,” he says.

Mishra suggests software-defined networks, combined with the zero trust model, will help enterprises to reduce risks.

Understanding User Behavior

Another key aspect of zero trust is monitoring user behavior.

“One cannot afford to relax monitoring user behavior when people are working from home. In fact, monitoring user behavior becomes all the more significant now,” says Bharat Anand, chief of technology at NATGRID, a national integrated intelligence master database in India.

“I won’t know if a user is downloading data if I do not have tools to monitor user behavior. This needs to be augmented by a proper policy framework,” Anand says. “Moreover, we need to make sure that these tools are not jeopardizing the privacy of people. I feel UEBA [user identity and behavior analytics] goes a long way in controlling users against downloading unrequired data.”

Challenges of Zero Trust

To make the zero trust model work effectively, “user and application privileges need to be planned,” says U.S.-based Anuj Tewari, CISO at HCL Technologies, an Indian IT consultancy.

Tewari says that multiple device where some are unmanaged add to the complexity of zero trust. Adding to that complexity now is remote working. “VPNs can make things tough. Unified collaboration should be considered as a key element for maintaining productivity and keeping the workforce engaged,” he says.

About the Author

Suparna Goswami

Suparna Goswami

Associate Editor, ISMG

Goswami has more than 10 years of experience in the field of journalism. She has covered a variety of beats including global macro economy, fintech, startups and other business trends. Before joining ISMG, she contributed for Forbes Asia, where she wrote about the Indian startup ecosystem. She has also worked with UK-based International Finance Magazine and leading Indian newspapers, such as DNA and Times of India.

Geetha Nandikotkur

Geetha Nandikotkur

Vice President - Conferences, Asia, Middle East and Africa, ISMG

Nandikotkur is an award-winning journalist with over 20 years of experience in newspapers, audiovisual media, magazines and research. She has an understanding of technology and business journalism and has moderated several roundtables and conferences, in addition to leading mentoring programs for the IT community. Prior to joining ISMG, Nandikotkur worked for 9.9 Media as a group editor for CIO & Leader, IT Next and CSO Forum.

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