Outrageous Facebook behavior by a contractor at a California hospital offers an eye-opening reminder about the need for a zero-tolerance policy when it comes to privacy violations.
In their efforts to enforce security layers and multifactor authentication, are banks and credit unions still missing a core problem - the real vulnerabilities fraudsters are banking on?
Enforcement and class actions are what the year 2011 will be remembered for in privacy. So, how can pros prepare for the inevitability of a litigious and increased-enforcement environment?
Value? It's coming in more shapes and forms than ever before, says Kosta Peric of SWIFT. So how can financial institutions embrace these new values and provide products and services that meet growing consumer demand?
Social media and new economies are changing the payments landscape, giving consumers more control over their buying experiences. As consumers take on more, how much will banks and service providers relinquish?
In the near future, financial institutions will have new opportunities for service in emerging payments. How they define their roles, however, will depend greatly on steps they take now to put a stake in the ground.
"It is clear that Internet technology represents the moment of a change equivalent to the change brought on by the printing press and the steam machine," says Kosta Peric of SWIFT.
What fraud and security issues does Paul Smocer, the new president of BITS, see as being top concerns in the coming year? Mobile payments, social media, and a strong need for institutions and organizations to comply with existing guidance top the list.
As the Bank of America website outage proved, "Assuming it's an attack or breach is now the default response," says ID theft expert Neal O'Farrell. So, how can organizations change that perception?
Payments are moving away from tangible currency to so-called new economies, where value relies more on reputation than currency. Venues such as Facebook facilitate e-commerce via new economies. But as with any change in the payments scheme, industry experts expect these new economies to be accompanied by new risks.
Most consumers understand the need for security on laptops and PCs. On mobile devices, the thinking is not the same. "Their behavior is much riskier," says Markus Jakobsson, online security expert.
"You need to understand how you are currently using social media in your organization, and how you intend to use it, before you can define policies around social media," says Erika Del Giudice of Crowe Horwath.
A new social-media-management tool provided by the ICBA aims to help community banks monitor social media communications, streamlining posts and comments that appear about banks on and through a number of channels.
The future worth of payments will not rely so much on tangible currency, but more on digital value and data. And that means a stronger need for security and data management.
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