Business Continuity Management / Disaster Recovery , Governance & Risk Management , Next-Generation Technologies & Secure Development

Shane Buckley on How Gigamon Responded to CrowdStrike Outage

Some organizations faced major disruptions from the CrowdStrike outage, but a robust security infrastructure and automated scripts helped Gigamon restore its critical systems within six hours of the computer crashes, said CEO Shane Buckley.

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The Silicon Valley-based deep observability vendor had invested in its networks to make them as defensible as possible and turned to automated scripts on July 19 to recover its most important machines quickly, according to Buckley. He said organizations looking to minimize the impact of an IT outage must examine east-west traffic and rely on deep observability tools to identify and address threats that traditional EDR systems miss (see: Observability Vendor Gigamon Promotes Shane Buckley to CEO).

"The systems that run our organization - our engineering and our quality systems - all had to be restored. And so a lot of automation was put in place inside the company to make sure that happened," Buckley said. "It's harder when you get to the endpoints since we have many employees who operate outside of our main locations. Those are the ones which are obviously the biggest challenge."

In this video interview with Information Security Media Group, Buckley also discussed:

• How to enhance testing processes for content updates;
• Strategies for minimizing the blast radius of an outage;
• How deep observability can help organizations recover faster.

Buckley previously served as Gigamon's president and chief operating officer before his appointment as CEO in 2022. He has more than 25 years of executive management experience in prior roles including CEO at Xirrus, general manager and senior vice president at Netgear, president and CEO of Rohati Systems, and COO at Nevis Networks.