The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization...
The customer experience has been completely redefined by COVID-19, and although many services have become “touchless” in our post-pandemic world, touchless does not mean “contactless.” Instead, consumers expect outstanding on-demand service from the organizations they do business with, using the channels they...
The digital customer service universe is evolving rapidly. Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption of smartphones, have been around for a...
The latest edition of the ISMG Security Report features an analysis of how organizations can reduce risk especially over holidays and weekends, when attackers are most likely to strike. Also featured: Highlights from Ireland's IRISSCON 2021 cybercrime conference; what's ahead for COVID-19 and the workplace?
COVID-19 deaths are down in some parts of the U.S., but infection rates are up. What does this mean as the nation kicks off its holiday season with Thanksgiving? Pandemic expert Regina Phelps shares insight on how to approach the holidays and what it will take to attain an endemic state.
Four editors at ISMG discuss important cybersecurity issues, including law enforcement agencies' crackdown on ransomware operations, how banks are building their technology stacks to counter card fraud and whether the "work from anywhere" model is beneficial for employees in the long term.
CyberEdBoad excutive member Alan Ng of China Taiping Insurance, Singapore, explains the enterprise risk management strategy for the pandemic era and how the Distributed, Immutable and Ephemeral triad works with the Confidentiality, Integrity and Availability triad to make organizations more secure.
While doing digital transformation, CISOs tend to look more at technology and try to adapt it without making the distinction between technologies that are must-have and good to have. Krishnamurthy Rajesh of ICRA says CISOs must analyze risks, update security, and change the mindset of employees.
In ransomware attacks, cybercriminals attack through the backups because they know that security practitioners rely on backups to save themselves after a ransomware attack. Therefore, it is essential to have multiple backups, says Tom Kellermann, head of cybersecurity strategy at VMware.
The latest edition of the ISMG Security Report features an analysis of the arrest of two suspects tied to a major ransomware group in Ukraine. Also featured: Introducing "The Ransomware Files" and defining the next-gen CISO.
In a bid to address security risks associated with the use of virtual private network solutions, the National Security Agency and the Cybersecurity and Infrastructure Security Agency on Tuesday offered government leaders guidance on selecting remote access VPNs and strengthening their security.
The world is experiencing a cybercrime pandemic, which is a direct consequence of COVID-19, according to Amit Basu, CISO and CIO at International Seaways. He offers proactive prevention measures, based on his own experience, for how organizations can stay safe and secure.
The COVID-19 crisis has posed an unparalleled challenge for cybersecurity. Like COVID-19, cyberattacks spread fast and far - creating more and more damage. But the pandemic has also had a positive impact on the cybersecurity function, which Tarun Kumar, CISO at Nissan, describes here.
Whether you have a CRM solution, something for HR, or simple file storage, it’s probably in the cloud. But for any number of reasons, many businesses have delayed upgrading their PBX and moving it to the cloud. You may be living with a communications system that lacks the capabilities and flexibility to support...
Bobby Ford of Hewlett Packard Enterprise says that too often when an organization engages with security, it happens in an ad hoc way. He describes his mission to create a Cybersecurity Center of Excellence to streamline the organization's security incident management and response processes.
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