Merchant Refund Scams: Preventive MeasuresFraud Consultant Karisse Hendrick on Why Scams Are Tough to Detect
To help prevent merchant refund fraud, ecommerce firms must carefully track all data from the time a transaction is initiated until returned items are received at the warehouse, says Karisse Hendrick, an independent ecommerce fraud consultant.
“Doing data analytics, understanding your customers’ journey and collaborating with other departments is essential,” Hendrick says.
In this video interview with Information Security Media Group, Hendrick also discusses:
- Factors contributing to a rise in merchant refund scams;
- Tools to leverage to prevent merchant refund scams;
- Why these scams are difficult to detect.
Hendrick founded Chargelytics Consulting, an independent consultancy that works with e-commerce companies to implement custom strategies that reduce fraud and chargebacks. Earlier, she was the program manager for the Americas for a trade association working on online risk and payments issues.