Forrester's annual Customer Advocacy ranking grades about 50 financial services firms in the U.S. by the percentage of each firm's customers who agree with the statement "My financial provider does what's best for me, not just its own bottom line."
I'm excited about today's launch of the 2010 Banking Information Security Today Survey, and you should be, too.
Think about it: Identity theft, fraud, regulatory compliance, vendor management, security awareness, risk management, privacy. These topics have no industry loyalty; they're common to all public and...
Third-party service providers are a staple of banking services in the information era. How can banking institutions get the most from these relationships?
Brian Hurdis, executive vice president of technology services at FIS, discusses:
The biggest information security challenges facing banking institutions in...
Interview with Brian Hurdis, EVP Technology Services, FIS
Third-party service providers are a staple of banking services in the information era. How can banking institutions get the most from these relationships?
Brian Hurdis, executive vice president of technology services at FIS, discusses:
The biggest...
The $60 million settlement announced by Heartland Payment Systems and Visa on Friday didn't come without some provisions (translated: strings attached) for those institutions thinking about taking the settlement offer.
I'm never surprised anymore when I talk to my contacts out in the "real world" of financial services and they tell me about the different types of fraud schemes they're uncovering.
A missing laptop may have caused a security breach at Flagstar Bank in Grand Rapids, MI, according to a letter the bank sent to some of its customers on Nov. 25.
The bank's letter tells customers that a laptop owned by an unidentified bank vendor was stolen and held an undisclosed number of customer social security...
OK, it's Tuesday before Thanksgiving, and we're all starting to think ahead to a long holiday weekend and then the quick windup to the Christmas/New Year's break. Hate to say it, but 2010 is all but here.
A recent conversation with a security researcher in Israel gave me a real feeling of dread. Toward the end of our talk, I asked Uri Rivner, head of new technologies, consumer identity protection, RSA Security, about what he sees on the horizon for online attacks against banking customers. What he told me wasn't good...
There are four "high risk" areas that aren't getting the attention they deserve as financial institutions work toward complying with the ID Theft Red Flags Rule, says a leading industry compliance expert.
Robberies, ATM heists, insider thefts - there are so many risks to employees, customers, funds and electronic data, and they're only heightened by economic conditions. Desperate times, desperate people. This is why we focus on physical security this month - to underscore how critical it is to a banking...
Looking for summer reading?
Just finished a new book, "Late Edition," by one of my favorite writers, Bob Greene. This is a touching, often funny memoir of Greene's days as a newspaper rookie in Columbus, Ohio in the 1960s.
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