Providing Frictionless ID ManagementCA's Paul Briault on Balancing Customer Experience, Security
Passwords' days are numbered as businesses attempt to deliver a better user experience to their online customers, says CA's Paul Briault.
"A lot of organizations are looking at ... how to give their customers a better or frictionless experience, but they also see the importance of keeping their customer data secure, protecting their assets and their information," he says.
As a result, more organizations are trying to help their customers complete tasks on their websites via as few clicks - or barriers - as possible. "Valid transactions should go through very simply [thanks to] lots of analysis and analytics on the back end," he says. "But if there is a need to step up authentication, then actually consumers don't mind doing that," for example, if they're in a foreign country, or doing something unusual, he adds.
In this interview with Information Security Media Group at the Infosecurity Europe conference in London, Briault also discusses:
- The rise of payment protection and risk analytics for online channels, for example, at Nationwide Building Society;
- The increased use of privileged identity management inside the enterprise;
- The growth of a data breach protection and breach prevention culture inside European organizations, thanks to the EU General Data Protection Regulation.
Briault is senior director for digital security at CA. He previously served as a sales manager for HP Enterprise Security Services, head of public sector for EMC's RSA Security, strategic business director for the public sector at BEA systems, and assistant director at the U.K. Cabinet Office, where he was responsible for setting policy for security technology and standards across the U.K. government.
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