Comerica's Fight Against ID Theft

Local Partnerships Take ID Theft Prevention to the Community
Comerica's Dianne Shovely says "a multifaceted" ID theft program is the way to go.Dallas-based Comerica Bank, $55 billion in assets, is taking an innovative approach to identity theft prevention. In 2008, Comerica partnered with a local television station and Iron Mountain, a security company that provides records management, data protection and recovery, as well as information destruction, to spearhead a community identity-theft-prevention campaign. Now known as the Iron Mountain Shredding Service, the document-shredding day has become a mainstay in southeastern Michigan, says Shovely, vice president in the bank's Fraud Services division. The shredding service is open to everyone in the community, not just Comerica Bank customers.

The bank also is partnering with local law enforcement agencies and identity-theft protection groups such as the Identity Theft Assistance Center and Intersections to help educate consumers about ID theft protection. Shovely calls it "a multifaceted program" that includes a variety of partnering entities.

In this interview with Information Security Media Group, Shovely discusses:

  • How communities and financial institutions are forging partnerships to fight ID theft;
  • How Comerica is using its ID Theft Center to educate employees and protect customers; and
  • Why every financial institution should have an ID theft hotline that's staffed with well-trained associates who can put victims' minds at ease

Shovely is a vice president in the Fraud Services division of the Financial Intelligence Department of Comerica Bank. She serves as the bank's fraud training and awareness program director and is responsible for the development, coordination and implementation of a national corporate program that focuses on raising fraud awareness with Comerica colleagues, customers and the community. She also oversees the department's collections and recovery team as well as the bank's Critical Response Phone Center.

She joined Comerica in 1979 and worked in the bank's Community Banking and Human Resources departments before joining its Audit Department in 1989. She served as manager of the bank's Texas Fraud Prevention and Investigative Services Group from 1995 to 1997, before transferring back to Michigan as manager of the Report Monitoring Group. She holds a bachelor's degree in business management from Western Michigan University and is Certified Fraud Examiner.

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