The customer experience has been completely redefined by COVID-19, and although many services have become “touchless” in our post-pandemic world, touchless does not mean “contactless.” Instead, consumers expect outstanding on-demand service from the organizations they do business with, using the channels they...
The digital customer service universe is evolving rapidly. Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption of smartphones, have been around for a...
There is a safer and potentially more profitable way to
conduct business along the manufacturing enterprise –
and the funny thing is it has been here all the time.
By applying API RP 754 and extending it with edge
analytics, it is possible for manufacturers to create a process safety
management dashboard...
In the latest weekly update, four editors at Information Security Media Group discuss important cybersecurity issues, including why security teams are still unprepared for cyberattacks over weekends and holidays, which experts warn is when attackers love to strike.
In this episode of "Cybersecurity Unplugged," Dan Bowden, CISO at Sentara Health, discusses telemedicine, IoMT, and explains why we’re lagging so far behind in healthcare security. "It’s because of how the data is managed, data standards, data integrity."
Financial health is now inextricably tied to identity safety, which makes delivering modern digital safety and security critical for financial institutions – especially those looking to attract younger consumers. Winning hard-to-please millennials and Gen Z requires an FI to differentiate itself with compelling...
Many employees are likely to begin looking for the flexibility and ease that remote work offers even as the pandemic wanes, turning many previously in-person government workplaces into hybrid ones.
As agencies begin to support a more permanent remote future, it’s critical that they build security in every
step...
Healthcare organizations cannot adequately protect the safety and privacy of their patients and staff unless they have efficient, accurate systems to manage third-party identity risk.
By managing third-party risk at the identity level, healthcare organizations can make better-informed access decisions. Adopting a...
Dutch police have detained Moscow businessman Denis Dubnikov after the U.S. accused him of receiving bitcoins worth $400,000 paid to Ryuk as ransoms by its victims. The U.S. is seeking to extradite the suspect, as the Biden administration's crackdown on ransomware continues.
A global pandemic has transformed the way companies operate, increasing reliance on remote work and cloud-based services. These transformations, however, increase the number of digital risks enterprises are exposed to. The overall lack of control and visibility of cloud-based services, shadow IT, and unsecure internet...
A criminal hack attack has disrupted healthcare in Canada's easternmost province and resulted in the theft of patient information and personal details for healthcare employees. The province of Newfoundland and Labrador disclosed the apparent ransomware attack on Oct. 30, and has yet to restore all systems.
Cyber attacks, ransomware, identity-based security, and digital transformation are hot topics for information security teams today. The financial services industry (like many others) has had to aggressively pivot in the last year as workforces and business practices accelerated their adoption of digital services. ...
The outages of the notorious REvil - aka Sodinokibi - ransomware operation have been due to a coordinated law enforcement effort involving the U.S. and foreign partners, aimed at disrupting the group's attack capabilities, Reuters reports.
How many ways do U.S. businesses need to be told to lock down their systems to safeguard themselves from ransomware? That's the focus of a new, joint cybersecurity advisory from the U.S. government pertaining to BlackMatter, following an advisory issued last month about Conti.
Driven by heightened consumer expectations and pressure from nontraditional service providers,
financial services companies have to balance agility and responsiveness improvements, consumer
demand for more personalized services, and evolving regulations and security concerns. To achieve
this, organizations must...
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