Flagstar Bank Warns Customers of Potential BreachVendor Lost Laptop Holding Social Security Numbers A missing laptop may have caused a security breach at Flagstar Bank in Grand Rapids, MI, according to a letter the bank sent to some of its customers on Nov. 25.
The bank's letter tells customers that a laptop owned by an unidentified bank vendor was stolen and held an undisclosed number of customer social security numbers.
"We have no reason to believe that the files with this information will be accessed or used inappropriately," says the letter. "However, in the interest of caution, we felt it was important to inform you of this incident. We also have taken steps to place an alert on your home equity checking account and other deposit accounts in our system."
Letters were sent only to customers who may have been affected. According to a bank official, the vendor is a company that helps Flagstar with bank services.
Flagstar Bank, based in Troy, MI, has 180 branches in Michigan, Indiana and Georgia and assets of more than $16 billion.