The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization...
The customer experience has been completely redefined by COVID-19, and although many services have become “touchless” in our post-pandemic world, touchless does not mean “contactless.” Instead, consumers expect outstanding on-demand service from the organizations they do business with, using the channels they...
The digital customer service universe is evolving rapidly. Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption of smartphones, have been around for a...
In the latest weekly update, four editors at Information Security Media Group discuss important cybersecurity issues, including how the FBI has seized bitcoins from an alleged REvil ransomware affiliate, how to mitigate risks from BIN attacks and the latest COVID-19 trends globally.
Pfizer has sued a former employee, alleging she uploaded to her personal devices and accounts thousands of files containing confidential information and trade secrets pertaining to the company's vaccines and medications, including its COVID-19 vaccine, to potentially provide to her new employer.
Criminals have been selling fake vaccine certificates online, claiming to be able to fool systems designed to verify the certificates' validity, researchers warn. Authorities, meanwhile, warn that fraudsters continue to target all things COVID-19, including selling scam vaccine passports.
The annual IRISSCOM cybercrime conference in Dublin aims to give attendees "an overview of the current cyberthreats facing businesses in Ireland and throughout the world" and how to best defend themselves, organizers say. Here are visual highlights from the conference's latest edition.
The latest edition of the ISMG Security Report features an analysis of how organizations can reduce risk especially over holidays and weekends, when attackers are most likely to strike. Also featured: Highlights from Ireland's IRISSCON 2021 cybercrime conference; what's ahead for COVID-19 and the workplace?
Could the internet of things be made more secure? A draft law in Britain would impose stronger cybersecurity regulations for manufacturers, importers and distributors of smartphones, TVs, toys and other "connected" digital devices, backed by the threat of fines of up to $13 million for noncompliance.
Over 500 cyber security professionals reveal key incident response challenges and how they’re rethinking preparedness, detection and response programs.
Download this whitepaper - takeaways include:
Over 55% of organizations want to improve time to containment and incident response automation but more than 45%...
COVID-19 deaths are down in some parts of the U.S., but infection rates are up. What does this mean as the nation kicks off its holiday season with Thanksgiving? Pandemic expert Regina Phelps shares insight on how to approach the holidays and what it will take to attain an endemic state.
Dutch police have detained Moscow businessman Denis Dubnikov after the U.S. accused him of receiving bitcoins worth $400,000 paid to Ryuk as ransoms by its victims. The U.S. is seeking to extradite the suspect, as the Biden administration's crackdown on ransomware continues.
The top cybercrime threats facing organizations in Europe and beyond include ransomware affiliate programs, more sophisticated mobile malware and cryptocurrency-hawking investment fraud, among other types of crime, according to Europol's latest Internet Organized Crime Threat Assessment.
Four editors at ISMG discuss important cybersecurity issues, including law enforcement agencies' crackdown on ransomware operations, how banks are building their technology stacks to counter card fraud and whether the "work from anywhere" model is beneficial for employees in the long term.