Bank of America Says Outage Not Caused by Attack

Bank of America customers across the country were denied access to their online accounts last Friday, as the bank suffered a serious Internet outage.

Customers reported they were unable to access the online banking portal of the country's largest bank. Only about 20 percent of the bank's nearly 30 million online customers were able to get to their accounts.

The bank has ruled out a cyber attack, but was still unable to isolate the cause of the outage.

Bank of America has one of the most widely-used websites in the financial services industry. Customers complained about problems accessing the site on Twitter beginning about noon, the bank says.

This is the first issue that Brian Moynihan, who took over for Ken Lewis at Bank of America earlier this month, has to address when he returns to the U.S. from the World Economic Forum in Davos, Switzerland.

About the Author

Linda McGlasson

Linda McGlasson

Managing Editor

Linda McGlasson is a seasoned writer and editor with 20 years of experience in writing for corporations, business publications and newspapers. She has worked in the Financial Services industry for more than 12 years. Most recently Linda headed information security awareness and training and the Computer Incident Response Team for Securities Industry Automation Corporation (SIAC), a subsidiary of the NYSE Group (NYX). As part of her role she developed infosec policy, developed new awareness testing and led the company's incident response team. In the last two years she's been involved with the Financial Services Information Sharing Analysis Center (FS-ISAC), editing its quarterly member newsletter and identifying speakers for member meetings.

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