Lou Celi

CEO, ThoughtLab

Lou Celi is the CEO of ThoughtLab, a company that produces evidence-based market research and thought leadership that draws on the latest analytical tools and research methods to understand the impact of technology on business and government. Lou has nearly 40 years of experience as a corporate leader, author, speaker, entrepreneur, and consultant. He has led a broad range of research initiatives on the digital transformation of companies, industries, and cities.

Customer Experience and Trust Rely on Building IT Systems That Scale

Lou Celi , Janet Lewis • February 10, 2023

Adopting hybrid or public clouds remains IT’s go-to means of achieving scale. While this transformation has improved price performance and advanced tech-driven business capabilities, including faster and deeper data insights, it hasn’t always engendered greater customer trust.