61 million households regularly use Internet banking today - with 82 million more expected by 2012. Generally younger, more affluent and educated, these consumers are the ones most financial institutions want to attract. To remain competitive, it's not enough to simply offer them online banking services. To maintain...
As mobile commerce becomes more of a reality in our new world, the most effective solution will come from taking a neutral, nonproprietary approach. The key will be in choosing the most effective Trusted Service Manager (TSM), an entity that brings multi-account services to different mobile Near Field Communication...
These days, consumers have a lot of options when choosing a financial institution. By understanding that specific consumer segments have unique attitudes, behaviors and expectations, financial institutions can build stronger customer relationships and attract valuable new business. To be successful, institutions must...
It should come as no surprise that consumers have changed their financial behaviors and attitudes in the wake of the global economic crisis. Consumers are spending less and spending wisely, especially as prices for many goods and services have escalated.
Despite the challenges imposed on consumers and financial...
As the economy slowly recovers, credit card issuers are still struggling. To stay afloat, many have undertaken cost reduction programs, but this approach is not a long-term strategy for success. Only by investing in the future, organizations can begin building their foundations for growth.
But understanding where...
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