BofA Site Woes ContinueMore Online Banking Issues Reported Monday
On Friday, the $2.36 trillion bank posted a message on its homepage, saying the site was temporary unavailable. But by Monday morning, the online hiccups appeared to have been resolved. BofA blamed the sporadic site problems on an internal, back-end issue, one unrelated to any online breaches or attacks.
Monday afternoon, however, online issues again began plaguing users.
"Online banking is not down, most customers are able to bank," said Tara Burke, a spokeswoman for BofA, in an e-mailed response. "We have simply taken some proactive measures to manage customer traffic during peak hours during the day, which may result in some customers experiencing slowness or access issues."
Tuesday morning, the BofA website appeared to be functioning normally.
When site issues cropped up Friday, some industry pundits suggested the outages could be linked to BofA's recent announcement to start charging customers fees for debit-card purchases.
"It wouldn't be the first time a hacktivist group used a denial of service attack to express their displeasure over a company policy," said Julie McNelley, a fraud analyst at Aite. [See Bank of America Site Not Hacked.]
But Burke on Monday reiterated that the bank's online issues were not connected with any malicious attacks. "No compromise to customer info," she said.