For contact centers, the effectiveness of security questions is declining. Professional fraudsters can successfully answer questions using stolen customer records from growing cyberbreaches and customer experience is impacted by adding more security questions.
Is there a way for more powerful fraud detection without diminishing customer experience? The answer may be a new generation of voice biometrics. The most notable, passive voice biometric technology, can enroll or verify a caller's voiceprint in the background of a call, without requiring a passphrase to be spoken. This means contact centers can now provide stronger fraud detection without diminishing customer experience.
Download this Forrester report to better understand:
- The features and benefits of voiceprint biometrics
- Deployment modes and storage options
- Recommendations for successful implementations
- A look into the future of VB solutions