The Faces of Fraud: Fighting Back

See How Financial Institutions Respond to the Latest Threats

The Faces of Fraud: Fighting Back

What are today's top fraud threats, how are banking institutions fighting back, and what's the latest insight from the front lines of the war against fraud?

In this exclusive video from RSA Conference 2011, see:

  • Results and analysis from the new Faces of Fraud survey, as presented by Tom Field, Editorial Director of Information Security Media Group;
  • A first-hand account of how U.S. law enforcement is fighting fraud internationally, as presented by Stephen Nix of the U.S. Secret Service.

This briefing was recorded before a live audience in the media suite of ISMG, Platinum Media Sponsor of RSA Conference 2011.

From skimming and POS attacks to ACH fraud and payment card hacks, 2010 was "The Year of Fraud," and the year's incidents have left banking institutions and their customers anxious for new solutions to prevent fraud in all its forms.

In response to the growing fraud threats – and to the demand for new solutions – Information Security Media Group just concluded its latest survey, "The Faces of Fraud: Fighting Back."

This is the Executive Summary of the survey results and what they suggest for fighting fraud in 2011.

One of the most telling responses of the survey is to this question:

When is a fraud incident involving your organization usually detected?

In other words, despite the availability today of world-class fraud detection technology, despite broad awareness of the current fraud threats and incidents – nothing spreads faster than word of a breach – and despite what we've all learned about customer confidence and loyalty in the wake of fraud incidents such as the Heartland Payment Systems breach …

More than three-quarters of financial institutions learn of fraud incidents when notified by their own customers.

This response underscores the need for better fraud detection – before the incidents strike the customer -- and it sets the tone for the survey results, which break down into four main themes:

The Faces of Fraud: Today's Top Threats – What are today's top threats? Which threats do institutions feel most prepared to face? What impact have we seen from highly-publicized ACH/wire fraud incidents?

Cross-Channel Fraud: The Great Mystery – Industry analysts tell us that cross-channel fraud is the growing trend. That no longer are fraudsters targeting just ATMs or payment cards or checks – they're seeking to compromise your customers in every way you interact with them. But how prepared are institutions to measure and respond to these cross-channel threats?

Resources: The Ongoing Challenge -- It's been a tough two years for banking. As a result of the global recession and U.S. financial crisis, human and fiscal resources have been hard to come by for banking institutions. Yet, the survey results show encouraging trends on both fronts.

Need for Awareness, New Tools – If there is one overriding theme of this survey, it's this: Respondent's recognize that awareness programs – for employees and customers alike – as well as fraud detection and prevention tools, are their best weapons to fight fraud. Their challenge is to find the right tools and take the right approaches to awareness.

We explore each of these key themes in the Executive Summary report.

Survey Results Webinar

The Faces of Fraud: How to Counter 2011's Biggest Threats

Join a distinguished panel of fraud experts for an exclusive first look at the eye-opening survey results and how institutions can act upon them, including:

  • How to ensure you're prepared to defend against the most common fraud threats;
  • Bridging the institutional silos that stand in the way of fighting fraud;
  • How to improve employee and customer awareness, ensuring that fraud prevention is a shared responsibility.

View OnDemand webinar now »

Panel Discussions

  • Handbook Faces of Fraud: Survey Analysis

    Faces of Fraud: Survey Analysis

    Banking, Fraud Experts Weigh in on Detection, Prevention

    Matthew Speare of M&T Bank and Mike Urban of FICO on fraud trends and technologies that financial institutions should track in 2011.

  • Handbook Fight Back Against Fraud

    Fight Back Against Fraud

    Strategies on How to Meet the Multi-Channel Challenge

    How can institutions fight back - as well as educate & enlist their consumer and business customers to do their parts, too? In this transcript of a webinar panel discussion, hear new insights from industry thought-leaders.

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