Taking aim at call center fraud: Call center employees can't be expected to catch fraudsters who exploit the call center, Anthony says. The only way to accurately determine which calls to let in is by analysis and comparison.
During this interview, Anthony discusses:
- How pulling and collecting information from various sources such as social media sites helps companies build more robust lists for suspicious calls;
- Why recent distributed-denial-of-service attacks against banks have pushed more fraud to the call center;
- How call center fraud is increasingly damaging relationships businesses have with their customers.
Before joining Pindrop as the vice president of marketing, Anthony was the director of marketing at Dell, which in 2011 acquired SecureWorks, where Anthony spent five years managing a variety of functions. Prior to SecureWorks, worked for CipherTrust, after starting his career with Dell Computer.