When A Criminal Calls

Management Guidelines

Steps to Take Against Phoned-in Threats

The recent “hostage” by phone scam that hit numerous retail stores and several banks in more than four states points to a question for other financial institutions that were not targeted. (See FBI notice: http://www.fbi.gov/pressrel/pressrel07/extortion_threats083007.htm).

What would your institution do in the event a caller phoned in a bomb threat and claimed to be ready to blow up the branch or office if money isn’t wired to an overseas account?