Consumer Complaint Guide, Describes how OTS will handle a consumer complaint about an institution it regulates

GuidanceOffice of Thrift Supervision (OTS)General Information

If you have a complaint against a thrift institution (or savings association), the Office of Thrift Supervision (OTS) may be able to help. The OTS is an office of the Department of the Treasury that regulates and supervises the nation's thrift industry. The OTS's mission is to ensure the safety and soundness of thrift institutions and their compliance with consumer protection laws. The OTS also supports the important role thrift institutions play as home mortgage lenders and providers of other forms of community credit and financial services. Additionally, the OTS oversees the activities and operations of thrift operating subsidiaries and holding companies that own or control thrift institutions.

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