Comptroller of the Currency Launches Web Site to Help National Bank Customers

GuidanceOffice of the Comptroller of the Currency (OCC)General Information

The Office of the Comptroller of the Currency announced the launch of HelpWithMyBank.gov, a new Web site dedicated to providing answers and assistance to national bank customers.

"We created HelpWithMyBank.gov with national bank customers in mind," Comptroller of the Currency John C. Dugan said. "Our goal was to build a site that makes it easier for people to get answers and submit concerns about their bank because we are committed to ensuring fair access to financial services and equal treatment for national bank customers."

HelpWithMyBank.gov provides answers to common questions based on thousands of calls made to the OCC Customer Assistance Group each year. While targeted to national bank customers, the site answers many questions common to all banking consumers and provides useful information about contacting regulators of institutions other than national banks.

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