E-Commerce Guide for Credit Unions - NCUA

GuidanceNational Credit Union Administration (NCUA)Risk Management

The National Credit Union Administration (NCUA) has developed this guide to assist credit unions engaging in, or considering, e-Commerce activities. For the purposes of this guide, e-Commerce is defined as the electronic delivery of financial services via the Internet. NCUA does not expect all credit unions to offer e-Commerce. However, NCUA expects credit unions offering e-Commerce to do so in a safe and sound manner.

This guide focuses on processes to assist credit unions in managing the risks related to e-Commerce in an environment of rapidly changing technology. Credit union management should use the information in this guide to assist with technology planning, contracting, delivery, and support of e-Commerce activities. This should be done within a framework designed to identify, quantify and, to the extent possible, reduce related technology risks.

Much of the information in this guide is derived from NCUA issuances such as Rules & Regulations and Letters to Credit Unions. Although this information is provided in summary format in the guide, the related issuances typically contain more detail on a particular subject and may contain additional checklists that can assist in evaluating performance in a given area. Please refer to Appendix A for a listing of NCUA reference information. These issuances, as well as additional guidance, can be found via the Information Systems and Technology link under the reference section of the NCUA website (http://www.ncua.gov)*. This site is updated frequently and can serve as a valuable resource.

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