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BITS - Key Considerations for Responding to Unauthorized Access to Sensitive Consumer Information

GuidanceBITS Financial Services RoundtableInformation Security
Privacy
Risk Management

Unauthorized access to sensitive customer information threatens to undermine customer confidence and the reputations of both individual financial institutions and the financial services industry. This threat is aggravated by the patchwork of state laws and federal regulations that govern unauthorized access or breach response incidents. Despite these challenges, financial institutions are strengthening data security programs and developing or improving customer notification programs. The “BITS/ABA Key Considerations for Responding to Unauthorized Access to Sensitive Customer Information” is a tool that may assist some financial institutions in developing and executing response programs when sensitive information is accessed and misused by unauthorized individuals.

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