BofA Site Woes Continue

More Online Banking Issues Reported Monday
BofA Site Woes Continue
Problems for Bank of America resurfaced late Monday, when customers for the second consecutive business day again had trouble accessing online banking accounts.

On Friday, the $2.36 trillion bank posted a message on its homepage, saying the site was temporary unavailable. But by Monday morning, the online hiccups appeared to have been resolved. BofA blamed the sporadic site problems on an internal, back-end issue, one unrelated to any online breaches or attacks.

Monday afternoon, however, online issues again began plaguing users.

"Online banking is not down, most customers are able to bank," said Tara Burke, a spokeswoman for BofA, in an e-mailed response. "We have simply taken some proactive measures to manage customer traffic during peak hours during the day, which may result in some customers experiencing slowness or access issues."

Tuesday morning, the BofA website appeared to be functioning normally.

When site issues cropped up Friday, some industry pundits suggested the outages could be linked to BofA's recent announcement to start charging customers fees for debit-card purchases.

"It wouldn't be the first time a hacktivist group used a denial of service attack to express their displeasure over a company policy," said Julie McNelley, a fraud analyst at Aite. [See Bank of America Site Not Hacked.]

But Burke on Monday reiterated that the bank's online issues were not connected with any malicious attacks. "No compromise to customer info," she said.


About the Author

Tracy Kitten

Tracy Kitten

Director of Global Events Content and Executive Editor, BankInfoSecurity & CUInfoSecurity

A veteran journalist with more than 20 years' experience, Kitten has covered the financial sector for the last 13 years. Before joining Information Security Media Group in 2010, where she now serves as director of global events content and executive editor of BankInfoSecurity and CUInfoSecurity, she covered the financial self-service industry as the senior editor of ATMmarketplace, part of Networld Media. Kitten has been a regular speaker at domestic and international conferences, and was the keynote at ATMIA's U.S. and Canadian conferences in 2009. She has been quoted by CNN.com, ABC News, Bankrate.com and MSN Money.




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