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Beyond Heartland: Another Payments Processor Linked to Data Breach

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Institutions, Association Warn Consumers About Compromised Cards
February 24, 2009 - Linda McGlasson, Managing Editor
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In addition to the well-publicized Heartland Payment Systems (HPY) data breach, an additional payment processor appears to have been hacked, affecting an unknown number of banking institutions, consumers and cards. Heartland Payment Systems data breach coverage

Two banking institutions and a state banking association have reported this new breach to their customers, with the Tuscaloosa VA FCU, in Tuscaloosa, AL telling its members that this unidentified U.S. acquirer-processor "has confirmed a network intrusion exposing primary card numbers and card expiration dates for card-not-present (CNP) transactions."

The credit union says that VISA's compromised account management system (CAMS) alert on February 9 and MasterCard's CAMS alert release on February 11 have not shown up any fraudulent activity. Both card associations reportedly told the credit union that the cards were exposed from February 2008 to January 2009.

Additionally, the Community Bankers Association of Illinois, and the Banker's Bank of Kansas announced to their members that "the unnamed processor recently reported that it had discovered a data breach. The processor's name has been withheld pending completion of the forensic investigation."

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VISA officials reportedly told the Community Bankers Association on February 11 that the breach affected all card brands. The evidence indicates that the account numbers and expiration dates were stolen, but there is no assessment of the number of cards affected. In its alert to members, the association said:

"VISA officials reported that while the number of accountholders affected is undetermined, it appears to be fewer than those affected by the recent Heartland Payment Systems breach, but a significant number nonetheless. And unlike the Heartland breach, where thieves also captured Track 2 data, officials reiterated that no personal information was taken in this most recent event."

Industry Buzz

These three independent announcements confirm industry buzz that has generated since the Heartland breach was announced on Jan. 21. Since then, more than 500 institutions have come forward to say their customers' cards have been compromised as a result of the Heartland breach. Many of these institutions later sent follow-up messages asking "Why am I getting another CAMS alert?"

Other industry security experts had also confirmed that they heard similar buzz about an additional breach.

Two data breach watchdog groups, Databreaches.net and the OpenSecurityFoundation.org, had both speculated in mid-January that a payments processor had been compromised shortly before Heartland's announcement.

Bad News Comes in Threes?

Even before Heartland, there was the late December news that RBS WorldPay, a U.S. payments processor and credit card non-bank subsidiary of UK-based RBS Bank, had been breached. The December 23 announcement did not include the amount the payment processor had taken on November 8, when the breach was first discovered. Shortly after midnight in a well-coordinated heist, more than 130 ATMs in 49 cities around the world were hit in a half-hour period where criminals used cloned cards with numbers taken from RBS WorldPay's computer systems to take $9 million in cash. RBS WorldPay had stated in its press release that more than 1.5 million accounts were compromised in the breach, but that only 100 cards were used in fraud.

Gartner Group's information security analyst, Avivah Litan, says the news of a third processor being breached should not be a surprise to anyone. She says she predicted this trend several months ago when asked who were hackers going to target next.

"After TJX, it seems that the hackers aren't satisfied with going after just one bank or a retailer," Litan says. "Why not target companies that have the most valuable data to steal, like a payments processor?"






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"Until the banks have some recourse against Visa and the other card associations when these things happen, there will be no steps taken that will be effective. Basically it's just banks taking it on the chin for breaches they have no control over. They don't even give us enough information to make intelligent decisions or to help our customers understand. The banks suffer from the communication or re-issue expense, spend all the time reassuring our customers and then eat the fraud for the most part. The card associations just keeping collecting their money and have no responsibility for anything.
"When is the banking industry going to demand a new methodology for debit and credit cards? We are spending thousands and thousands of dollars on communication to our members and replacing their plastic cards. IT IS RIDICULOUS and it needs to end. I like the idea of a transaction-based credit/debit card number that changes with every use. A virtual number if you will - that is the only number the merchant has. Tha number would be tied to the permanent card number back at the FI. It can't be that hard to accomplish...
"The card brands may be reporting this to be a smaller event than Heartland, but we actually have more cards involved in this event than in the Heartland event. Between the two..almost 6,700 cards!!!